Help
How can we help?
Answers about membership, payments, your account, advisors and the community. Can't find it? Ask us and Jappy answers first, with a person one tap away.
Membership
- Are there limits on Jappy, calls and checks?Without a membership, you can ask Jappy 20 messages a day for free, on the web, in the app or on WhatsApp. It resets…
- How do I stop my membership renewing?You keep everything until the end of the period you paid for, a year or a week. Paid in naira (Paystack): One payment…
- Is it free?Your Move Map is free: your best routes, how well you fit, and your first matches, fully shown, and you can ask Jappy…
- What does membership include, and what does it cost?Membership unlocks everything on your move. You choose how to pay: by the year (the best value) or by the week. Both…
Payments
- Can I get a refund?Yes, and you don't need to give a reason. Yearly plan: a full refund of any payment, including a renewal, within 14…
- Can I pay in naira?Yes. On the web, people in Nigeria choose how to pay at checkout: Pay in naira: card, bank transfer or USSD, through…
- I paid but my membership isn't showingPayments usually show within a minute. If yours doesn't: Sign out and back in with the same email you paid with. Paid…
Routes and visas
- Can I ask Jappy about one step of my plan?Yes. Each step gets its own chat, so Jappy knows which step you mean and you can come back to it later. In the app…
- Can Japper get me a visa?No. Japper is an AI immigration assistant: it gives general information from official sources, not legal advice, and…
- How do I know a fact is up to date?Every fact shows its source and when it was last checked. Official government and institution sources come first. If…
- How do you work out my fit?From the published rules for each route, not a guess. Where a country publishes a points system, you see your points…
- Is Japper an AI?Jappy, the guide, is. It reads official pages and explains what it finds, with the sources, and it can make mistakes…
- Is Jappy an AI, and why isn't it legal advice?Jappy is an AI immigration assistant, and no, it is not legal advice. Japper is an AI assistant. It gives general…
- What if my destination isn't one of the ten?Pick it anyway. We'll put together a curated plan for it, just for you, with its sources, and message you as soon as…
Scholarships
Advisors
Community
- How do I report a post or stop seeing a member?On any post in the community, tap the three dots. Report hides it for you and sends it to the team, who look at it…
- How does the community work?Members join a group for their destination, route and intake: people making the same move at the same time. Every join…
Account
- Can I use Japper on WhatsApp?Yes. Japper is on WhatsApp at +1 945 277 8999, and Jappy answers you there. Join: on japper.app, tap Open WhatsApp on…
- How do I change my email or phone number?Message us here from your signed-in account with the new email or number. For your security, a person on the team makes…
- How do I connect Telegram?Members can get deadline alerts and talk to Jappy on Telegram, by text or voice note. Our bot is @Japperaibot. On the…
- How do I delete my account?On the web: open Profile, go to Your data and tap Delete my account. Type "delete" to confirm. In the app: open…
- How do I scan or add a document?In the app: open Profile, then Documents, and tap Add document. Choose Scan with camera (it finds the edges and…
- What do you do with my data?We use your data to find your options, build your plan and keep you posted. We don't sell it. Documents you upload are…
- What happens to my answers?We keep ranges, not documents: a savings band rather than a bank statement. Your answers build your plan and nothing…
- What happens to the words I type to Jappy?Jappy is an AI. When you chat with it (in Japper, on Telegram or on WhatsApp), send a voice note, write your dream in…
- Will anyone ask me for money for a visa?Japper will never ask you to pay for a visa in a chat, and anyone who does in our communities is removed. You only ever…